I would like a refund of my course fees.

You are eligible for a refund of your course fees if you fulfill any of the criteria mentioned below:

1. If a cancellation is made 7 days or more prior to the event, 10% of total fees paid will be deducted and the remaining amount will be refunded to the customer.
2. If a cancellation is made 7 days or less prior to the event, no refunds will be made. However, customers can propose a replacement instead.
3. In case Project Controls Institute cancels an event, 100% of the course fee will be refunded to the customer.
4. In case Project Controls Institute reschedules an event and the customer is not comfortable with the revised dates, then 100% refund of amount paid will be processed to the customer.

I would like a refund for a fraudulent transaction made with my card.

If you notice fraudulent transactions on your card, you can contact your bank to raise a charge-back. In case you do not wish to raise a charge-back with your bank, please create a ticket by logging into our Dedicated Support facility available at the top of this page. Ensure that you provide the cardholder's name as it appears on the card in the ticket description.

On reviewing your ticket, we will raise a refund request and the same shall reflect in your account within 10 business days.

I would like a refund of a duplicate payment made for the same course.

Refund of duplicate payments made by the delegate will be processed via the same source (original method of payment) within 7 working days after intimation by the customer. To initiate the same, you are required to raise a ticket by logging into our Dedicated Support available at the top of this page. Please provide the payment order details of the duplicate payment made and the registered Email ID with which the payment was done in the ticket description.

How long is the refund process at Project Controls Institute?

All refund requests received by Project Controls Institute are processed through the same gateway within 7 working days of receiving the request. For any exceptional cases where you have not received the refund amount, you can raise a ticket by logging into our Dedicated Support available at the top of this page.

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